Rooms, therapists and the two-way clash
A spa booking consumes two resources at once. If the system only tracks one of them you will eventually put two clients in the same room, or promise a therapist who is already in one. FingerBooth tracks both — Manage Room sits alongside the therapist calendar, and a booking is only confirmed when both are free.
Packages, memberships and stored value
Spa revenue is usually bought in advance: a course of treatments, a membership, a topped-up balance. All three live on the client record and come off at the till, with the remaining balance in front of whoever is serving. The counter should never have to ask a client how many sessions they think they have left.
What a licensee has to keep
If you hold a Category I massage establishment licence, two conditions shape your day more than any other. Operating hours are 0700 to 2230 daily unless the Licensing Officer says otherwise. And you must keep a register of employees at the establishment, produce it to the Police or Licensing Officer whenever asked, and hold each employee's record for at least a year after their last day.
This catches people out. The Category I licensing conditions set out a register of employees — name, job title, NRIC or FIN, date the Licensing Officer approved them, date they ceased, remarks. They do not set out a patron register. A customer sign-in log is a useful thing to have and good practice; it is not what the condition asks for, and it is worth being precise about the difference.
There is also a change coming. On 21 April 2026 the Police announced a tightening of the regime, to be implemented in the second half of 2026 — a new Category 3 licence for open-concept establishments, a mandatory shopfront poster, and longer tenures for compliant licensees. We have written up what changes.
- Singapore Police Force, “Licensing Conditions for Category I and Category I (Provisional) Licences” (PDF)
- Singapore Police Force, “Singapore Police Force Tightens Massage Establishment Regulatory Regime”, 21 April 2026
Rules change. Check the primary source before you act on anything here — this is a plain-language summary, not legal advice.
What comes with it
- Cashiering — the till itself: services, products, packages, deposits, split payments, receipts.
- Customer Data Analytics — who is spending, who has lapsed, what they buy.
- Stock Inventory — retail and back-bar, across branches.
- Appointment Manager — the calendar your counter actually lives in.
- Live Sales Tracker — today's takings while the day is still running.
- Loyalty Program — credit balances, packages and sessions left.
- Promotions & Birthday — SMS that goes out on its own.
- Staff Commission & Payroll — commission worked out from what was actually rung up.
What it costs
The first year's maintenance is included in the purchase. Big Mouth Marketing is not GST-registered, so the figure you see is the figure you pay. There is currently no grant for FingerBooth.
Questions we get asked
Does it handle rooms as well as therapists?
Yes — there is a Manage Room module alongside the therapist calendar, so a booking takes a person and a space, and neither gets double-booked.
Can it run memberships and stored value?
Yes. Credit balances and memberships sit on the client record and are drawn down at the till, with the balance visible to whoever is serving them.
Is FingerBooth required by the Police for a massage establishment licence?
No, and you should be wary of anyone who says their software is. The licensing conditions require a register of employees, not a particular system. What software does is make that register easy to keep current and easy to produce. See the records guide for what the conditions actually say.
What about the sign-in kiosk?
The Scribble Signatory System is a self-help sign-in and time-out kiosk. It captures a signature on a tablet, keeps the log in the cloud rather than in a paper book, and lets you search it and export it to Excel. It also captures the PDPA do-not-call consent signature at the same time, which is the bit most salons forget.
What does it cost?
$2,500 per branch for the software, paid once, or $3,500 with hardware. Maintenance is about $57 a month from year two ($688 a year), first year included. No GST.